Common purchase queries answered
Orders and Shipping
All orders are delivered within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
You can visit: https://www.ratnarupam.com/my-account/ to create your account as a customer on our website.
Also, you will be prompted to create an account while placing an order.
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his / her account and click on the “change shipping address” button next to the shipping address and change the address. This “change shipping address” icon will be active only till the order status changes to “shipped”. Once the order status changes “to shipped” the “change shipping address” link will become inactive.
Please log in to your account to see the current status of your order.
You will also receive a tracking link in your email and dashboard, which you can use to track your order as well.
No, we do not keep your credit card information on file. You have the option to save the information to your account, but we cannot see or use any of your payment methods for anything.
Our payment provider, Phoepay, might save additional information to provide a better experience and enable faster payment next time.
Yes, as a business running in India, we have to charge additional GST applicable to your selected product or services.
As of now, we are only available in India. However, we are expanding to many countries soon.
If you want any of our services outside of India, please contact us via email or phone. We will look into the matter carefully.
No, every individual order will arrive in separate boxes. However, if you wish to receive one combined package, you must contact our team with that request. Please remember that we can fulfill this request only until your orders are shipped with our delivery partner.
If you need to swap an item
Returns and Exchanges
We offer a 5-day return policy, subject to certain conditions. For complete details, please refer to our Refund and Returns Policy page: https://ratnarupam.com/refund_returns/
While RatnaRupam tries to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.
But,
Returns are only eligible if you provide an unedited video recording of the unboxing process, clearly showing the sealed package as received from us. The video must be continuous, without any cuts or alterations, to ensure authenticity.
In such cases, please contact our support team via phone or WhatsApp and share your query. You may also submit a callback request for assistance.
Once your request is reviewed and approved by our team, you will be eligible to proceed with the return or exchange of the product(s).
No refunds will be issued on the return of damaged products or broken seal. By ordering products on ratnarupam.com, the customer/you takes full responsibility for any damage caused to the product, post its delivery. In case such an order was made via the ‘cash on delivery’ mode of payment, the customer will be charged the cost of the product, as displayed on the ratnarupam.com website and the shipping/ customs/courier charges or all three as applicable, if the product is returned.
Damage and missing-We suggest our entire customer make video recording while opening the parcel for the proof of Damage, Missing, wrong products.
You can mail us at: help@ratnarupam.com
or call us directly at: +91 94757 32225
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his / her account and click on the “change shipping address” button next to the shipping address and change the address. This “change shipping address” icon will be active only till the order status changes to “shipped”. Once the order status changes “to shipped” the “change shipping address” link will become inactive.
Until we shipped your product you can change or edit address or cancel total order.
Yes, contact our team via phone or email and we will reserve the product on your behalf.
