All orders are delivered within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

We offer a 5-day return policy, subject to certain conditions. For complete details, please refer to our Refund and Returns Policy page: https://ratnarupam.com/refund_returns/

All exchange products will be delivered within 7 days.

After creating an order, the Member/Customer can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his / her account and click on the “change shipping address” button next to the shipping address and change the address. This “change shipping address” icon will be active only till the order status changes to “shipped”. Once the order status changes “to shipped” the “change shipping address” link will become inactive.

Please log in to your account to see the current status of your order.

You will also receive a tracking link in your email and dashboard, which you can use to track your order as well.

You can mail us at: help@ratnarupam.com

or call us directly at: +91 94757 32225

After creating an order, the Member/Customer can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his / her account and click on the “change shipping address” button next to the shipping address and change the address. This “change shipping address” icon will be active only till the order status changes to “shipped”. Once the order status changes “to shipped” the “change shipping address” link will become inactive.

As of now, we are only available in India. However, we are expanding to many countries soon.

If you want any of our services outside of India, please contact us via email or phone. We will look into the matter carefully.

No, every individual order will arrive in separate boxes. However, if you wish to receive one combined package, you must contact our team with that request. Please remember that we can fulfill this request only until your orders are shipped with our delivery partner.