Shipping Policy
All orders are delivered within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
At Ratnarupam.com we offer FREE shipping on maximum order within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
After your item has been packed, it will be shipped and delivered via one of the following carriers or carriers depending upon your location.
a. Blue Dart
b. Speed Post
c. Dehlivery
d. Shiprocket
The Member/Guest/Customer has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state the full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card. Because we deal with valuable products, this is crucial.
a. Aadhar Card
b. Driving License;
c. Permanent Account Number (PAN) card;
d. Voters Identification card; or
e. Passport.
Delivery shall be made by the courier agent only after the photo and name of the recipient are verified and confirmed by such courier agent.
To ensure the safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the customer wants any other person to receive the delivery on his behalf he/she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his / her account and click on the “change shipping address” button next to the shipping address and change the address. This “change shipping address” icon will be active only till the order status changes to “shipped”. Once the order status changes “to shipped” the “change shipping address” link will become inactive.
All shipping charges and other local charges shall be borne by the Member. Recipient accepting the delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Ratna Rupam. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistency in name or address will result in the non-delivery of the product.
